Ref. 06
Community Manager
ACERFI is looking for a Community Manager to carry its voice on digital platforms. As the institution's first point of public contact, this role ensures the Group's editorial consistency across all its social channels — LinkedIn, Instagram, Facebook, WhatsApp, TikTok — and bridges ACERFI's institutional rigour and the expectations of a young, demanding pan-African audience. The Community Manager designs, plans and delivers the content strategy, manages the communities day to day and measures the reach of every message. They work closely with management, the heads of the Group's entities and the trainers to show, day after day, what ACERFI achieves.
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Responsibilities
- Define and deliver the Group's digital editorial strategy: editorial guidelines for each platform, monthly calendar.
- Design, write and publish daily content on LinkedIn, Instagram, Facebook, TikTok, WhatsApp Status.
- Coordinate the production of visuals and short videos with internal teams and external providers.
- Manage the communities: reply to comments and private messages, route incoming enquiries.
- Provide live coverage of ACERFI events: intakes, graduation ceremonies, conferences, trade fairs.
- Showcase alumni, trainers and current cohorts in line with the institutional calendar.
- Track engagement statistics and produce a weekly report for management.
- Identify digital trends in the pan-African market and adapt formats accordingly.
- Ensure the consistency of the brand and editorial guidelines across all channels.
- Coordinate with the heads of entities to ensure balanced visibility for each of the Group's brands.
- Manage sponsored campaigns (Meta Ads, LinkedIn Ads) within the allocated budgets.
- Contribute to competitive monitoring and editorial benchmarking.
Requirements
Education & required level
- Minimum Bachelor's level (Bac+3) in Communication, Digital Marketing, Journalism or a related field.
- Additional training in social media, graphic design or video production: an asset.
Knowledge
- Command of the platforms: LinkedIn, Instagram, Facebook, TikTok, WhatsApp Business.
- Scheduling and analytics tools: Meta Business Suite, Buffer or equivalent.
- Basic design skills: Canva, Adobe Express; ideally Photoshop / Illustrator.
- Basic short-form video editing: CapCut, InShot or equivalent.
- Familiarity with the pan-African digital market and the codes of young audiences.
- Excellent written French; professional English desirable.
Skills
- Writing engaging content tailored to each platform.
- Designing and adapting visuals within strict brand guidelines.
- Community management and handling sensitive interactions.
- Running sponsored campaigns and reading performance indicators.
- Editorial planning and keeping a publishing calendar.
- Analytical reporting: reach, engagement, conversions.
- Proficiency with AI tools for content production.
Personal qualities
- Creativity and a flair for institutional storytelling.
- Editorial rigour and strict adherence to the Group's guidelines.
- Curiosity and constant monitoring of trends and usage.
- Responsiveness and availability during events.
- Good communication skills and the ability to represent the institution with dignity.
- Team spirit and cross-functional collaboration.
- Absolute discretion on internal matters.
What we decide on
- Proven command of the main social platforms and their codes.
- Excellent written French.
- A well-developed editorial sense and the ability to suggest original angles.
- Rigour in following the guidelines and institutional framework.
- Genuine availability, including outside normal hours during events.
- A portfolio or examples of accounts / campaigns you have managed.
What makes the difference
- Previous experience at a recognised institution, agency or brand.
- Graphic design or short-form video editing skills.
- Knowledge of the vocational training or higher education sector.
- Professional English.
- Experience running sponsored campaigns.
Benefits
- Based at ACERFI's head office in Yaoundé.
- On site with the team during office hours; occasional evening and weekend availability during events.
- Occasional travel for field coverage (intakes, trade fairs, conferences).
- Weekly reporting to management and monthly decisions on the editorial strategy.
- Reports to: General Management / Head of Communications
- Pay: depending on profile and experience
